The Lean Office has arrived! The 21st century will have businesses competing like never before. This competition will required more streamlined processes throughout all industries and their associated processes. The businesses that survive will embrace the tools comprised within the Lean Office. The Lean Office tools are: value stream mapping, takt time, pitch, Just-In-Time, continuous flow, standard work, runners, cycle time, data collection, document tagging, kanbans, in-process supermarkets, First In First Out, measurements, office layout, office file system, pull systems, visual controls, and last but not least 5S.
September 18-19, 2006, Las Vegas, Nevada Service Quality: Building for the Future. The ASQ 15th Annual Service Quality Conference is for lean and quality practitioners in the Service Industry. I will be presenting at Session A2, 10:45am, on Monday, September 18th. The title of my presentation is “Lean Process Flow Workout at Wells Fargo Financial.” Abstract: Bruner will share how lean manufacturing techniques were applied to the Wells Fargo Financial documentation process and the results. Attendees will learn how to apply Lean concepts to improve their service-oriented processes and how to use process flow charts, capacity plans, operational and resource balances, and value added and non-value added walk-path diagrams.
