The place for all of you Lean Gurus out there.
Most service based companies such as financial organizations can reduce operating expenses through the reduction of waste a.k.a. non-value added work. For example, activities that require walking are considered non value-added. Also, process steps related to paper flow, order taking, communicating with customers, and data entry may be evaluated to see if they are value added by using new business practices such as Lean for Services.
September 18-19, 2006, Las Vegas, Nevada Service Quality: Building for the Future. The ASQ 15th Annual Service Quality Conference is for lean and quality practitioners in the Service Industry. I will be presenting at Session A2, 10:45am, on Monday, September 18th. The title of my presentation is “Lean Process Flow Workout at Wells Fargo Financial.” Abstract: Bruner will share how lean manufacturing techniques were applied to the Wells Fargo Financial documentation process and the results. Attendees will learn how to apply Lean concepts to improve their service-oriented processes and how to use process flow charts, capacity plans, operational and resource balances, and value added and non-value added walk-path diagrams.
